Terms & Conditions

These terms and conditions apply to all quotes, assignments and agreements between Studio Lumex and its business clients. By accepting a quote or placing an assignment, you agree to these terms.

1. Definitions

• Studio Lumex: the sole proprietorship Studio Lumex, based at Winselingseweg 79, 6541 AH Nijmegen, the Netherlands, Chamber of Commerce (KvK) number 83981683.
• Client: the business party that places an assignment with Studio Lumex.
• Assignment: the agreed work, such as producing product videos, infographics or custom brand content.
• Final files: the final, delivered content as agreed in the assignment.
• Working files: raw (RAW) files, project files, prompt libraries, AI workflows, templates and other files used during production but not agreed as part of the delivery.

2. Applicability

These terms and conditions apply to every quote, assignment and agreement between Studio Lumex and a client, unless the parties have explicitly agreed otherwise in writing. Studio Lumex works exclusively with business clients (B2B); these terms are not intended for consumers.

Any purchasing or other terms used by the client are explicitly rejected, unless Studio Lumex has accepted them in writing.

3. Quotes

All quotes from Studio Lumex are non-binding and valid for 30 days, unless stated otherwise. An assignment is established as soon as the client has accepted the quote in writing (including by email).

4. Assignments, execution and planning

Studio Lumex carries out the assignment to the best of its knowledge and ability, based on the information and agreements available at the outset. Planning and lead times are determined in consultation with the client and are indicative; they depend, among other things, on the timely delivery of products, materials and information by the client.

5. Additional work

Work that falls outside the originally agreed assignment is considered additional work. Whether, and on what terms, additional work is carried out depends on the nature of the assignment and is always presented to the client in advance via a separate quote.

6. Payment

Invoices are drawn up in accordance with the agreed quote. The payment term is 14 days from the invoice date, unless otherwise agreed in writing.

7. Cancellation

If the client cancels an assignment before work has started, Studio Lumex is entitled to charge for the hours actually worked up to that point and for any external costs already incurred (such as materials, locations or hired third parties).

8. Usage rights

After full payment, the client receives an unlimited right of use to the delivered final files, for use within its own business (including on marketplaces, online stores, social media and advertising). Studio Lumex retains the copyright to the delivered work.

Working files — such as RAW files, project files, prompt libraries, AI workflows, templates and other working files — are not part of the delivery and are not provided, unless explicitly and expressly agreed otherwise in writing in advance.

9. Portfolio

Studio Lumex may use delivered work for its own website, portfolio, social media and other marketing purposes, unless the client explicitly indicates before the start of the assignment that the work is confidential or may not yet be published.

10. File retention

Studio Lumex retains project files for 6 months after delivery. After this period, Studio Lumex is entitled to delete the project files, without this resulting in any liability.

11. Approval

Once the client has given written approval for (parts of) the delivery, Studio Lumex is no longer liable for the parts approved by the client.

12. Product claims and supplied information

Studio Lumex is not responsible for the accuracy, completeness or legality of:

• product specifications
• health claims
• technical specifications
• labels
• logos supplied by the client
• texts supplied by the client
• the legal or regulatory compliance of information supplied by the client

The client remains solely responsible at all times for the accuracy of the information supplied and for compliance with applicable laws and regulations.

13. Use of artificial intelligence (AI)

Studio Lumex may use AI tools in the production of content, such as (but not limited to) GPT, Veo, Seedance, Higgsfield and similar technologies.

Studio Lumex retains ownership of its prompt libraries, AI workflows, production methods, templates, automations and internal processes. These are never provided to the client, unless explicitly and expressly agreed otherwise in writing in advance.

The client remains responsible for checking and approving facts, logos, claims, products and the commercial accuracy of the content before it is published.

14. Confidentiality

If the client informs Studio Lumex in advance that certain material is confidential or has not yet been released, Studio Lumex will not upload this material to external AI services without consulting the client.

15. Liability

Studio Lumex's liability is at all times limited to the invoice amount of the relevant assignment. Studio Lumex is not liable for indirect damage, which in any case includes: loss of profit, loss of revenue, advertising costs incurred, rejections by platforms (such as bol.com or Amazon) and other consequential damage, unless mandatory Dutch law provides otherwise.

16. Applicable law and disputes

Dutch law applies to all quotes, assignments and agreements of Studio Lumex. Disputes will, where possible, be resolved through mutual consultation. If no agreement can be reached, the competent court in the district where Studio Lumex is established has jurisdiction, unless mandatory law provides otherwise.